Windows basics - starting from how do I turn it on, if that is where you need to begin.
Creating, naming and using files and folders.
Menus, icons and keyboard shortcuts.

The basics of using Word, Excel, Outlook, Access, Powerpoint & Publisher.
Choosing the best software for the job.
Intermediate level tuition, combining programs (eg. mailmerge)
Tuition in some other software is also available.

Set up and manage your email account(s) in Outlook Express or Outlook.
Address books. Saving & organizing your mail. Dealing with "Spam".
Use Internet Explorer to find information on the internet. Using search engines.
Saving and downloading information. Security settings for safe browsing.